Description
Report Code: HCP11714. September, 2011. Toronto, ON
ARTICLE I
The Impact of the Excellent Care for All Act on the Delivery of Quality Healthcare
Matthew Anderson
President and Chief Executive Officer
William Osler Health System
ARTICLE II
The Impact of the Excellent Care for All Act on the Delivery of Quality Healthcare
Lisa Droppo
Chief Analytics, Policy and Programs
Ontario Association of Community Care Access Centre
ARTICLE III
The Excellent Care for All Action Its impact on Quality
Dr. Kevin Smith
President and Chief Executive Officer
St. Joseph’s Health System
ARTICLE IV
Engaging the Board and Leadership to achieve a Big Hairy Audacious Goal
Carolyn Baker
President and Chief Executive Officer
St. Joseph’s Health Centre, Toronto
ARTICLE V
Building Physician Engagement
Dr. Raymond Goh
Chief of Diagnostic Imaging
Rouge Valley Health System
ARTICLE VI
Managing the Human Dimension of Lean
Chihab Kaab
Leader, Improvement System
Toronto East General Hospital
ARTICLE VII
Leadership in a Lean Environment
Rik Ganderton
Chief Executive Officer
Rouge Valley Health System
ARTICLE VIII
The Return on Investment Challenge
Daniel Frances, P.Eng., Ph.D.
Senior Lecturer, Centre for Research in Healthcare Engineering
University of Toronto
ARTICLE IX
Sustaining Performance Improvements
Gordon Burrill
Associate Principal – Healthcare Advisory
KPMG Management Services LLP
ARTICLE X
Going Big With Lean at Northumberland Hills Hospital
Adrienne Bell Smith
Director of Quality and Safety
Northumberland Hills Hospital
ARTICLE XI
IM/IT as a Partner in Lean Transformation
Thodoros Topaloglou, PhD
Deputy Chief Information Officer
Rouge Valley Health System
ARTICLE XII
Making the Decision on Lean: ‘Go Big or Go Home’
Don Shilton
President
St. Mary’s General Hospital
ARTICLE XIII
Health Quality Ontario’s Pilot Projects in Lean
Matthew Ramenaden
Quality Improvement Consultant
Ontario Health Quality Council
ARTICLE XIV
Designing the Ideal Patient Experience
Joanne Tse
Improvement Consultant, TEGH Improvement System
Toronto East General Hospital
Sarah Coppinger
Toronto East General Hospital
Ralph Racicot
Manager H7 (AIR) and Medical Ambulatory Clinics
Toronto East General Hospital
Roger Wong
Respiratory Therapist
Toronto East General Hospital
ARTICLE XV
Perfecting the ALC Placement Process with LEAN
Jennifer Scott
Director of Placement Services
Central CCAC
Lorri Eckler
Director, Organizational Effectiveness
Central CCAC