Description

Report Code: HCP11714. September, 2011. Toronto, ON

ARTICLE I

The Impact of the Excellent Care for All Act on the Delivery of Quality Healthcare

Matthew Anderson
President and Chief Executive Officer
William Osler Health System

ARTICLE II

The Impact of the Excellent Care for All Act on the Delivery of Quality Healthcare

Lisa Droppo
Chief Analytics, Policy and Programs
Ontario Association of Community Care Access Centre

ARTICLE III

The Excellent Care for All Action Its impact on Quality

Dr. Kevin Smith
President and Chief Executive Officer
St. Joseph’s Health System

ARTICLE IV

Engaging the Board and Leadership to achieve a Big Hairy Audacious Goal

Carolyn Baker
President and Chief Executive Officer
St. Joseph’s Health Centre, Toronto

ARTICLE V

Building Physician Engagement

Dr. Raymond Goh
Chief of Diagnostic Imaging
Rouge Valley Health System

ARTICLE VI

Managing the Human Dimension of Lean

Chihab Kaab
Leader, Improvement System
Toronto East General Hospital

ARTICLE VII

Leadership in a Lean Environment

Rik Ganderton
Chief Executive Officer
Rouge Valley Health System

ARTICLE VIII

The Return on Investment Challenge

Daniel Frances, P.Eng., Ph.D.
Senior Lecturer, Centre for Research in Healthcare Engineering
University of Toronto

ARTICLE IX

Sustaining Performance Improvements

Gordon Burrill
Associate Principal – Healthcare Advisory
KPMG Management Services LLP

ARTICLE X

Going Big With Lean at Northumberland Hills Hospital

Adrienne Bell Smith
Director of Quality and Safety
Northumberland Hills Hospital

ARTICLE XI

IM/IT as a Partner in Lean Transformation

Thodoros Topaloglou, PhD
Deputy Chief Information Officer
Rouge Valley Health System

ARTICLE XII

Making the Decision on Lean: ‘Go Big or Go Home’

Don Shilton
President
St. Mary’s General Hospital

ARTICLE XIII

Health Quality Ontario’s Pilot Projects in Lean

Matthew Ramenaden
Quality Improvement Consultant
Ontario Health Quality Council

ARTICLE XIV

Designing the Ideal Patient Experience

Joanne Tse
Improvement Consultant, TEGH Improvement System
Toronto East General Hospital

Sarah Coppinger
Toronto East General Hospital

Ralph Racicot
Manager H7 (AIR) and Medical Ambulatory Clinics
Toronto East General Hospital

Roger Wong
Respiratory Therapist
Toronto East General Hospital

ARTICLE XV

Perfecting the ALC Placement Process with LEAN

Jennifer Scott
Director of Placement Services
Central CCAC

Lorri Eckler
Director, Organizational Effectiveness
Central CCAC