Description

Report Code: HCP11667. March, 2011. Halifax, NS

ARTICLE I

From Kindergarten to Grade One

Don Shilton
President
St. Mary’s General Hospital (Kitchener)

ARTICLE II

Leadership Strategies for Process Improvement

R. Kenneth McGeorge, BS, DHA, CHE
Executive Director
York Manor & York Group of Companies (Fredericton)

ARTICLE III

Implementing and Sustaining Process Improvement through System Redesign

Gary P. Cox
Director Engineering & Continuous Improvement
Canada Post Corporation

ARTICLE IV

Collaborative Approaches to Lean at the McGill University Health Centre (MUHC)

Terrence P. Meehan, CHE
Director, Logistics Services
McGill University Health Centre (Montreal)

ARTICLE V

Process Re-design to Improve Wait Times and Patient Flow in the ED and Beyond

Dr. Sam Campbell
Chief – Emergency Medicine
Charles V. Keating Centre, QEII (Halifax)

ARTICLE VI

Lean Initiative – Laboratory

Stéphane Legacy
VP Diagnostic and Professional Services
Vitalité Health Network

Francine Volpé
Assistant Laboratory Manager
Vitalité Health Network

ARTICLE VII

Process Improvement for Better Care

Eileen MacGibbon
Regional Director
Health Services Transformation, Planning and eHealth
Horizon Health Network

Dr. Thomas Barry MD, FRCP(C)
Chief of Staff
Horizon Health Network

ARTICLE VIII

Process Re-Design: Getting Started

Jim Murphy
Vice President, Business Development and Quality
Sykes Assistance Services (Halifax)

ARTICLE IX

Streamlining Patient Flow in Cardiac Care – A Lean Approach to Clinical Excellence

Sharon Ann Kearns
Manager, Quality & Performance Measurement
University of Ottawa Heart Institute

Jennifer Lajeunesse
Program Analyst
University of Ottawa Heart Institute

ARTICLE X

Applying Lean Solutions for Improved Medication Delivery and Clinic Utilization at CDHA – Two Case Studies

Daryl MacNeil, P.Eng
Senior Management Engineer
Capital District Health Authority

Jizelle Makhoul
Senior Industrial Engineering Student
Dalhousie University

Holly VanHelden, P.Eng
Senior Management Engineer
Capital District Health Authority

ARTICLE XI

Focus on Process Change

Joe Beckett
Lean Six Sigma Programs Manager
University of New Brunswick (Fredericton)

ARTICLE XII

Improving Patient Care Through the Use of Evidence Based Patient Order Sets

Dr. Christopher O’Connor, MD, FRCP
Critical Care Physician, Medical Informatics
Trillium Health Centre
Founder, Open Source Order Sets

ARTICLE XIII

From Repair to Transformation: The Healthcare Quality Revolution

Karen Wolk Feinstein, PhD
President and Chief Executive Officer
Pittsburgh Regional Health Initiative (USA)

ARTICLE XIV

How Building an Organization Culture of Patient Safety Can Impact the Bottom Line

Darlene Boliver
Director – Quality and Patient Safety
IWK Health Centre (Halifax)

Matthew Campbell, PEng
Industrial Engineer, Quality and Patient Safety Team and Change Management Office
IWK Health Centre (Halifax)

Andrew Chan, PEng
Industrial Engineer, Quality and Patient Safety Team and Change Management Office
IWK Health Centre (Halifax)

ARTICLE XV

Outcome Measurement …..”the voice of”…..

Jim Murphy
Vice President, Business Development and Quality
Sykes Assistance Services (Halifax)

ARTICLE XVI

Regional Lean Implementation – Lessons Learned One Year Later

Jennifer Kikkert
Regional Lead, Business Process Management
Horizon Health Network (Miramichi)

Lauren McVeigh, PEng
Industrial Engineer, Regional Business Process Analyst
Horizon Health Network (Miramichi)